Collaboration of Customer Experience Professionals!

Date 6th October 2015
Time 09:30 Registration Close at 15:30
Location The Manchester Escalator, 231 Deansgate M3 4EN

Attend this conference – and leave with a Game Changing Experience that will set your customer journey alight!

Sarah Barrett and Julie Butterworth together bring over 50  years’ customer and change management experience, they are visionary business professionals and through their collaboration deliver outstanding results.

You will leave this event  with the energy and inspiration to reassess your business model and understand the level of customer investment required to deliver optimum return on investment. From CEO’s to operational delivery teams, we will inspire and give you the tools to make that leap – this is not like any other customer conference you have attended. This genuinely will be a Game Changing Experience.

Julie & Sarah’s track record in Aviation, Tourism, Recruitment, Housing, Corporate Real Estate and Insurance both with Public and Private Sector Organisations, will give you the best practice insight , to trust and inspire.

Hear from Futurist Mike Ryan and Stephen Miles from the Radisson Edwardian who has been instrumental in the development of an amazing customer services app along with the development of the Hotel’s Future Academy Training Hotel Chain. An award winning contact centre will also be sharing how they have tipped the traditional model on its head and developed an award winning customer experience.

Conference Style

This is a high energy interactive conference.

It is aimed at engaging and co-creating the capability and knowledge needed to either kick start or add value to business change programmes.

Best practice will be shared and tools will be developed.

You will benefit from seeing and hearing about how internationally recognised benchmarking metrics such as Net Promoter can be adapted and linked to financial ROI and colleague engagement.

Clear ROI frameworks will be shared to show how to optimise investment in the customer experience.

Of course no change is possible without people, therefore the engagement strategy is a critical success factor.

This conference engages at both the head and heart of the business to help you achieve demonstrable results.

You will see and hear first-hand the impact to the bottom line when businesses successfully engage the head and heart to drive customer performance.

Who should attend

Customer Game Change will appeal to people who are responsible for setting change strategy i.e. senior leaders, also practitioners who are key to making change happen and embedding change into the business.

There are huge benefits in leaders and practitioners attending together as this enables a 360 degree understanding from the outset. If you get the foundation for change right from the outset the results will follow and will organically grow from there on in.

That is why we are offering a discount of 25% for 3 delegates who register at the same time.

Benefits of attending October’s Customer Game Change Event

Be proactive and get on the front foot for your 2016/17 budgeting and business planning.

Make sure you are spending your money on the things that will generate the biggest return.

For more information and to register please visit