Customer Game Change Event

Collaboration of Customer Experience Professionals! Date 6th October 2015 Time 09:30 Registration Close at 15:30 Location The Manchester Escalator, 231 Deansgate M3 4EN Attend this conference – and leave with a Game Changing Experience that will set your...

The switching economy

I saw an article recently which suggested that the annual cost to businesses in the UK of bad customer service is in the region of £7.2 billion. In a sense this is a quite staggering amount but then in a sense it isn’t at all, because switching service providers has...
Creating customer centric change

Creating customer centric change

It is widely recognised in business that it is much more efficient to focus on retaining existing customers than it is to focus on winning new ones – which is generally a much costlier and more time-consuming exercise. Customer loyalty is key to the long-term success...