Customer Game Change Event

Collaboration of Customer Experience Professionals! Date 6th October 2015 Time 09:30 Registration Close at 15:30 Location The Manchester Escalator, 231 Deansgate M3 4EN Attend this conference – and leave with a Game Changing Experience that will set your...

The switching economy

I saw an article recently which suggested that the annual cost to businesses in the UK of bad customer service is in the region of £7.2 billion. In a sense this is a quite staggering amount but then in a sense it isn’t at all, because switching service providers has...